This rings so true (emphasis mine):
It’s easy for most of us around these parts to forget how badly technology still works for so many people. This is supposed to be the best we have today: an iPad, a routine OS update, an Apple Store, an automatic backup feature.
Too many things that are supposed to just work simply don't. And I am not blaming Apple here. They have been setting the bar in this 'it-just-works' thing for decades.
Scott Hanselman is right. Everything is broken. And nobody is upset.
